Legal
Cookie policy
Last updated: 13 November 2026
- 01
What this policy covers
This policy explains what this website, clivio.grotics.com, and the Clivio apps (the clinic staff dashboard and the patient portal), all operated by Grotics, keep in your browser, and why.
- 02
This website
Apart from the Google Analytics cookies described below, which load only if you accept, this website sets no cookies and has no advertising or social media trackers. Only if you accept the cookie notice does it load Google Tag Manager, a service of Google, which then loads Google's measurement tags, such as Google Analytics, to count visits and see which pages help; those scripts come from Google, while the site's own fonts and scripts are served from our own domain. The only other outside service is Google reCAPTCHA on the registration form, explained below.
- 03
What this website keeps in your browser
If you choose Accept, Google Analytics sets two cookies: _ga, a random number that tells one browser's visits apart from others, and _ga_ followed by our measurement code, which keeps the state of your current visit. Our own entries are at most two small items in your browser's local storage, not cookies. clivio-consent keeps your answer to the cookie notice, so we do not ask again. clivio-first-touch is saved only if you choose Accept: the page you first landed on, the name of the website that sent you, any campaign tags in that link (utm_source, utm_campaign and similar) and the date. None of these holds your name, email or other personal details.
- 04
Why we keep it, and for how long
Google Analytics lets us count visits and see which pages help visitors, so we can improve the site. We see totals and trends, not who you are, and its advertising features are turned off. Google keeps the visit data for at most 14 months, and its cookies last up to 2 years, renewed on each visit. The visit note tells us which channels bring clinics to Clivio. It leaves your browser only if you send the contact form, which then adds it to your message. We treat it as current for 90 days, after which your next visit replaces it. Nothing is set before you accept, and declining, changing your choice or clearing your site data removes it.
- 05
Google reCAPTCHA
When online registration is on, the registration form loads Google reCAPTCHA as soon as it opens, to tell people from bots. Where a Clivio installation turns it on, the apps' sign-in screen uses it too. Google then receives your IP address and browser details and may set its own cookies, under Google's Privacy Policy and Terms of Service, which the form links to. We do not receive those cookies.
- 06
The Clivio apps
The staff dashboard and the patient portal use your browser's local storage, not cookies, only for what they cannot work without: keeping you signed in (a sign-in token, a token to renew it, and your name and role for the top bar), your language and light or dark choice, the last clinic you picked, and a copy of your menu so screens load faster. Signing out removes the sign-in tokens, your name and role.
- 07
Your choices
Use the button at the end of this page, which the Cookie policy link in the footer of every page leads to, to withdraw or change your answer at any time; declining or changing it tells Google's tags to stop storing analytics data, stops sending page views to Google Tag Manager, and deletes the _ga cookies and the visit note at once. You can also clear cookies and site data in your browser's settings. Clearing the Clivio apps' storage simply signs you out and resets your language and theme. Blocking reCAPTCHA's cookies may stop the registration form or the sign-in screen from working where reCAPTCHA is on.
- 08
What we never do
We do not use cookies or browser storage for advertising, for profiling or to follow you across other websites. Google's tags run with advertising storage and ad personalization turned off, and we do not sell what is stored.
- 09
Changes to this policy
If we start storing anything new in your browser, we will update this policy and the date at the top before we do, and ask for your consent first where the law requires it.
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Contact
For any question about this policy, use the contact form on our home page.