Legal
Privacy policy
Last updated: 13 November 2026
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Who we are
This website, clivio.grotics.com, presents the Clivio clinic management software and is operated by Grotics ("we", "us").
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What this policy covers
This policy covers visitors to this website and people who contact us through it. It does not cover patient data recorded inside the Clivio product by our clinic customers; see "Patient data in the product" below.
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What we collect
When you use the contact form we receive your name, email address, phone number, your clinic name and size, how you prefer to be contacted, your message and the topics you ticked, together with the language and the address of the page you sent it from. If you accepted the cookie notice, the message also says where your visit first came from: the page you landed on, the website that sent you and any campaign tags in that link. Our servers may also keep technical records of each request, such as the IP address, time and page, to run the site and protect it from abuse. If you accept the cookie notice, Google Analytics also records how you use this website, such as the pages you view, your browser and device and your approximate location, as described under Cookies and tracking. We collect nothing else about you.
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Cookies and tracking
Apart from the Google Analytics cookies described below, which load only if you accept, this website sets no cookies and uses no advertising trackers. Only if you accept the cookie notice does it load Google Tag Manager, a service of Google, which loads Google's measurement tags, such as Google Analytics, whose cookies (_ga, and _ga_ followed by our measurement code) let us count visits and see which pages help. With your OK, the site also keeps a short note in your browser of where your visit came from. Google keeps the visit data for at most 14 months, and the cookies last up to 2 years, renewed on each visit, unless you decline or clear them. You can withdraw your consent at any time with the button at the end of our cookie policy, linked in the footer of every page. When online registration is on, the registration form loads Google reCAPTCHA to block spam. Our cookie policy explains this in full, including what the Clivio apps keep in your browser.
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How we use your details
We use what you send to read and answer your message, to record it in our contact queue so it is not lost, and to keep the site secure (for example by limiting how many messages one connection can send). We do not sell your details and we do not use them for advertising.
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Who receives it
Your message goes to our contact system, operated by Grotics, and to the hosting providers that run this website and its servers, only as far as needed to provide the service. We do not share it with anyone else unless the law requires it. If you accepted the cookie notice, Google also receives the visit data that Google Analytics collects, under Google's Privacy Policy, and may process it on servers outside Egypt.
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How long we keep it
We keep your message and details for as long as needed to deal with your request and for a reasonable period afterwards for follow-up, then delete or anonymize them. You can ask us to delete them earlier.
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Patient data in the product
Clinics that use Clivio decide what patient information is recorded and why. We handle that information on their behalf and under their instructions, and we apply the technical protections described in the Security section of our home page. If you are a patient and want to see, correct or delete your records, please contact your clinic.
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Your rights
Under Egypt's Personal Data Protection Law (Law No. 151 of 2020) you may have the right to know what we hold about you, to access it, to correct it, to ask us to delete or restrict it, to object to its use and to withdraw your consent. To use any of these rights, contact us through the contact form on our home page and we will respond.
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Security
We protect the information we hold with technical and organizational measures, and describe them in the Security section of our home page. No system is completely secure, so we cannot promise absolute security.
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Children
This website is not directed at children and we do not knowingly collect their details through it.
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Changes to this policy
When we change this policy we will post the new version here and update the date at the top.
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Contact
For any question about this policy or your details, use the contact form on our home page.